Project Trauma Support

Last updated: March 24, 2026

1. Introduction

Project Trauma Support (“we”, “our”, “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with PIPEDA and applicable provincial privacy legislation.

By using this website, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number
  • Employment or service background (e.g., military, first responder, healthcare)
  • General information about your situation, goals, or support needs
  • Any information submitted through contact or intake forms

We may also automatically collect:

  • IP address
  • Browser type and device information
  • Website usage data through cookies and analytics tools

⚠️ Important:
We request that you do not include highly sensitive medical details unless specifically directed, as website forms are not intended for clinical intake.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and support requests
  • Understand your situation and determine appropriate next steps
  • Provide information about programs and services
  • Improve website functionality and user experience
  • Maintain internal records and administrative processes

We only use your information for purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent

By submitting your information through this website, you consent to the collection and use of your information as outlined in this Privacy Policy.

Where appropriate, consent may be obtained through:

  • Form submissions
  • Checkbox acknowledgements
  • Direct communication

You may withdraw your consent at any time by contacting us (see Section 12), subject to legal or contractual restrictions.

5. Limits on Use, Disclosure, and Retention

We do not sell or rent your personal information.

We may disclose information only:

  • To authorized team members for the purposes outlined above
  • To service providers supporting website or communication functions
  • Where required by law

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Safeguards and Confidentiality

We take reasonable administrative, technical, and physical measures to protect your personal information, including:

  • Restricted access to authorized personnel
  • Secure digital storage practices
  • Use of reputable hosting and service providers

Given the sensitive nature of trauma-related information, we prioritize discretion, confidentiality, and respect in all interactions.

7. Website Use Is Not Clinical Care

Submitting information through this website:

  • Does not establish a physician-patient or therapeutic relationship
  • Does not guarantee acceptance into any program
  • Is intended for initial contact and information sharing only

If you are experiencing a crisis, please use emergency services or a crisis support line immediately.

8. Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website performance
  • Understand how users interact with our site
  • Support analytics tools (e.g., website traffic analysis)

You can adjust your browser settings to disable cookies; however, some features of the website may not function properly.

9. Third-Party Services

We may use third-party providers to support website operations, including:

  • Website hosting providers
  • Email communication platforms
  • Analytics services

These providers may have access to personal information only as necessary to perform their functions and are expected to maintain appropriate safeguards.

10. Cross-Border Data Transfers

Some third-party service providers may store or process data outside of Canada (including the United States).

As a result, your information may be subject to the laws of those jurisdictions.

11. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for certain uses of your information

To exercise these rights, please contact us using the information below.

12. Contact and Accountability

We are responsible for personal information under our control.

If you have questions, concerns, or requests regarding your privacy, please contact us.